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Gartner Magic Quadrant – Mimecast taking the lead, again​

If you’re looking for a new archiving solution, Grove and Mimecast have you covered.


For the third year in a row, Gartner has named Mimecast a Leader in the 2017 -Magic Quadrant for Enterprise Information Archiving. In addition, Mimecast has been placed highest in “ability to execute” among all vendors considered for the third consecutive year.


This is a copy of the report so that you can see a market overview and learn why Mimecast was named a Leader. To get more information on a Mimecast email security, continuity or archiving solution for your business contact a Grove Expert today!


Magic Quadrant for Enterprise Information Archiving

Summary Compliance, discovery and preservation are key drivers of the enterprise information archiving market, which now covers email, social media, IM, file, SMS and voice. I&O leaders should leverage this research to assess vendors’ products, services and capabilities before sourcing EIA solutions.


Market Definition/Description Originally designed for file and email retention, enterprise information archiving (EIA) now incorporates products and solutions for handling a far wider range of user messaging content. In addition to email, this includes instant messaging (IM), as well as public and business social media data. In recent years, the scope has widened further to include other data types, such as enterprise file synchronization and sharing (EFSS), Microsoft SharePoint documents, SMS, voice and website content.


EIA products provide features such as data reduction across content types, retention management, content indexing, and at least some basic tools for electronic discovery (e-discovery) and classification. A new use case supporting analytics and the use of machine learning is starting to appear. Due to the complexity associated with managing multiple data types within an archive, EIA may more broadly encompass capabilities such as federated archive repository management. It may also include common policy management for migration, retention and discovery across multiple repositories.


Traditionally, EIA solutions were implemented in highly regulated environments, such as financial services and healthcare. However, this paradigm is changing. Organizations of all sizes and from all industries are starting to retain and manage email and other unstructured data for compliance, risk, governance and cost optimization purposes. Additionally, enterprises are increasingly looking to tap into a rich seam of business intelligence by applying analytics and classification to the archived data. With the increase in use of social media platforms and personal messaging applications, enterprises are looking for improved offerings to also integrate archiving of such platforms for compliance-based or business-analytic-based initiatives.


The costs of an EIA implementation can vary due to the number of users or the amount of retained content. Typically, costs range from $3 to $15 per user per month for SaaS offerings and $20 to $60 per user per month for on-premises solutions for messaging content. File content is charged on a capacity basis. The price also varies by the number of content sources archived and the management modules selected (such as enhanced e-discovery and supervision). Due to its flexibility and pricing structures, Gartner is seeing a majority of organizations choosing SaaS for new or updated messaging data archiving implementations.


Archiving is a mature market; however, new communication types and regulations are driving new features and enhancements. Additionally, archiving products are “sticky,” meaning decision processes must be thorough, as it can be onerous to switch to another provider. Therefore, it is not enough for buyers of archiving tools to simply stay abreast of changing compliance, retention and analytics requirements. They must also compare these requirements to promised roadmap features from vendors to ensure that selected products meet their ongoing business needs.


I&O leaders should remember that Gartner’s Magic Quadrant does not simply rate a product’s quality, capabilities and features. While the product is an important component of the rating, the vendor’s ability to acquire and support customers is equally important. So too is the vendor’s ability to grow product and service revenue. Keeping these factors in mind, I&O leaders focused on data capture, retention and management should leverage this research to make a more informed decision when sourcing their EIA solutions.


Magic Quadrant Figure 1. Magic Quadrant for Enterprise Information Archiving

MQ_01


Research image courtesy of Gartner, Inc. Source: Gartner (October 2017)

Vendor Strengths and Cautions


Actiance

Company Overview: Founded in 1997, privately held Actiance is based in Redwood City, California, but is expanding its operations into Europe with data center, sales and support offerings.


Product Description: Actiance offers three primary products for EIA. Alcatraz is a SaaS and on-premises-based archive; Socialite is designed for social content capture and compliance; Vantage is for regulatory compliance and policy enforcement across a number of communication types.


Market Impact: With an emphasis on financial services, Actiance provides support for e-discovery, compliance supervision and surveillance use cases. Actiance continues to expand its content-type support, which includes email, instant messaging, voice and social media. Actiance continues to build its partner network, including integration with Cisco and IBM. While Vantage and Socialite have been the core products for many years, and are well-established in the market, Alcatraz is a newer offering in a crowded market where it must continue to innovate to stand out.


STRENGTHS
  • Actiance continues to innovate on its established platform for archiving a variety of communication types by adding new platforms that are being used in enterprises, such as WeChat and WhatsApp.
  • Actiance’s open query language and capabilities are a strong point, as technical users can do precise, granular searches.
  • Based on Gartner client feedback, Actiance has improved customer relationships and account management over the past 12 months.


CAUTIONS
  • Actiance customers and prospects have indicated a desire for website archiving from Actiance.
  • Support for voice capture into the archive is immature and requires additional development from Actiance.
  • Customers find the deployment time is long, due to complexity and a nonintuitive interface.


Barracuda Networks

Company Overview: Founded in 2003 and headquartered in Campbell, California, Barracuda Networks is historically SMB-focused, and provides security and data protection services to organizations of all sizes.


Product Description: Barracuda’s EIA primary product offerings are Barracuda Message Archiver (BMA) for cloud-connected message archiving, Barracuda Cloud Archiving Service (BCAS) for pure SaaS-based archiving and Barracuda Essentials, a bundled SaaS solution for email security and data protection focused on Office 365 environments.


Market Impact: Barracuda is focused on the small and midsize business (SMB) and midsize enterprise market through its expansive partner and reseller network. It often combines email security and archiving solutions with content type support that includes email, instant messaging, social media and file for e-discovery and retention use cases. Barracuda continues its focus on ease of use and simplified features, and has been slow to include enhancements offered by competition in the enterprise market.


STRENGTHS
  • BCAS provides a pure SaaS-based solution for archiving from cloud email services and traditional email servers, with simple deployment and ease of use.
  • Based on simplicity, ease of use and practical features, Barracuda Essentials is the lowest-cost SaaS provider for email security and protection focused on Office 365 environments.
  • Barracuda places strong focus on the customer experience and user interfaces with Barracuda Essentials for email security, archiving and data protection.


CAUTIONS
  • Barracuda does not include capabilities for file archiving and several content platforms, including Microsoft SharePoint and OneDrive.
  • Customers have stated that the BMA software renewal pricing can be high, making it a potentially expensive investment.
  • Aside from its legacy footprint, Barracuda has not expanded in EMEA, Asia/Pacific and Latin America, compared to previous years.


Bloomberg

Company Overview: Headquartered in New York, the software, data and media organization Bloomberg has data centers across North America in addition to its global sales and support offerings.

Product Description: Bloomberg offers Bloomberg Vault as a SaaS offering, with a hybrid deployment model for on-premises support.


Market Impact: Bloomberg Vault is heavily invested in the financial services market and provides support for e-discovery, compliance supervision, surveillance and trade reconstruction use cases. Bloomberg Vault content support includes email, instant messaging, voice, social media and file. Bloomberg continues to target solutions for financial services regulations, such as the U.S. Dodd-Frank Wall Street Reform and Consumer Protection Act and the EU Markets in Financial Instruments Directive II (MiFID II).


STRENGTHS
  • Bloomberg Vault offers in-depth knowledge of financial services compliance data, with continued innovation to support Dodd-Frank and MiFID II regulation adherence with additional voice archiving and trade reconstruction features.
  • Bloomberg provides excellent customer support and highly rated technical and onboarding expertise with flexible deployment options.
  • Bloomberg Vault provides real-time surveillance and analytics with improved intuitive UI and easy-to-use supervision review.


CAUTIONS
  • Reporting and root cause analysis are still works in progress, while easy-to-use dashboards and visualizations are missing.
  • Bloomberg Vault’s dependence on Bloomberg, the parent company, creates difficulties for visibility and in determining its independent value to customers.
  • Bloomberg Vault lacks advanced e-discovery features for case management and data refinement tasks.


Capax Discovery

Company Overview: Privately held Capax Discovery is based in Morristown, New Jersey, and has data centers in North America, Europe and Asia. It also offers global support and sales.


Product Description: Capax offers a wide variety of options with its Capax Archive Solutions (CAS). These include CAS Discovery for legal discovery, CAS Supervisor for supervision compliance and CAS Data Light for data analytics and classification. This is in addition to Zovy, a SaaS archive solution offering e-discovery, archiving and data migration.


Market Impact: Capax provides support for e-discovery, compliance supervision and classification use cases, and its content support includes email, instant messaging, social media and file. Additionally, Capax’s 2016 acquisition of Zovy provides a hosted offering, and enhanced Data Light provides classification with integrated machine learning. While CAS is a proven platform, enhancements and integration have been slow to materialize, and integration plans for Zovy require further clarity.


STRENGTHS
  • CAS is a solid and proven e-discovery platform with enhancements for easy-to-use, innovative classification and retention products that incorporate the use of machine learning.
  • Capax has a deep history of assisting organizations with the implementation and setup of archiving and e-discovery. This capacity, coupled with solid search and discovery capabilities, provides a highly regarded e-discovery experience.
  • CAS Archive Bridge enables access to archived data from vendors such as Veritas Technologies (Veritas Enterprise Vault), retaining data in the existing repository, thus eliminating costly migration of old archived data.


CAUTIONS
  • Capax’s acquisition of Zovy provides a SaaS offering; however, it is a late-market entry with limited CAS platform integration and reduced feature availability.
  • Administration tasks require a combination of utilizing legacy and new administration consoles, the latter being much improved from prior editions.
  • Capax has multiple email archiving applications (CAS, Zovy), and has not provided a clear roadmap that describes overall direction or migration path if one or more of these is discontinued.


Commvault

Company Overview: Commvault is a publicly traded company located in Tinton Falls, New Jersey. It has global reach with a large go-to-market channel in North America, EMEA and Asia/Pacific.


Product Description: Commvault’s repository, the Commvault Data Platform, is a virtual environment that holds information archived from endpoints, email, applications, databases and servers. It stores one copy of information, regardless of whether it is collected via backup or archive operations, lending itself well to storage optimization use cases. While often deployed on-premises, Commvault cloud deployments are supported through several managed service providers, by Commvault as a managed service or by customers themselves.


Market Impact: Commvault is positioned in data center operations due to its position as a backup/recovery provider. The company has broad adoption across different industries, and it has also launched a healthcare vertical business unit. Customers typically purchase Commvault for backup, with archiving offered as an integrated option. Add-ons are available for email compliance archiving (based on journaling) and for advanced analytics.


STRENGTHS
  • Commvault’s scalable file-archiving capabilities can provide capacity savings and a positive user experience.
  • Commvault is well-suited for e-discovery where IT is tasked with identification and collection of relevant content. The product provides insight into production and archive data and role-based access.
  • Commvault has good search abilities based on its storage management, with access to backup and archive data. It also provides federated search to other repositories, such as Salesforce.


CAUTIONS
  • Most of Commvault’s archiving deployments are on-premises, and the vendor lags in terms of SaaS adoption.
  • Customers can employ archiving only; however, to fully benefit from the Commvault platform, they should employ both backup and archiving together.
  • When enterprises do not select Commvault for enterprise archiving use cases, it’s often due to the high price of the company’s products relative to the competition.


Global Relay

Company Overview: Based in Vancouver and New York, Global Relay is a privately held company with data centers in North America and Europe.


Product Description: Global Relay Archive is an information governance, compliance and e-discovery platform delivered as SaaS.


Market Impact: Primarily focused on the financial services industry, Global Relay provides support for e-discovery and compliance supervision use cases. It offers expansive connectors for archiving email, instant messaging, text messaging, social media and voice. Global Relay has extensive e-discovery features, in-house support, and enhanced analytics with user-based segregation and classification for data sovereignty. Global Relay’s strength is among compliance and legal buyers, where the priority is regulatory compliance, e-discovery and legal services. While it remains a strong discovery option, Global Relay lags in data center availability and full support for voice in regulated environments.


STRENGTHS
  • Global Relay Archive is a tried-and-tested compliant messaging data platform with a deep financial services background and expertise in e-discovery and supervision.
  • Global Relay provides a robust experience for business users, including legal, case management and compliance, and personal archives.
  • Global Relay has demonstrated the ability to successfully support large institutions — enabling end users to search across archived content types, including the ability to identify trends and opportunities for additional business value.


CAUTIONS
  • Known for compliance for regulated users, Global Relay’s pricing and licensing for corporate users outside of this use case may not fit organizational needs.
  • Much of Global Relay’s process for auditing and reporting requires manual input and processing from either the customer or Global Relay staff.
  • Potential buyers should be prepared to negotiate price as well future increases and underlying terms and conditions, as Global Relay is often priced higher than its competition.


Google

Company Overview: Google is a publicly traded company headquartered in Mountain View, California, with global reach and support for over 50 languages.


Product Description: Google Vault is the archive system for G Suite content, including Gmail, Google Drive, Google Groups and Hangouts.


Market Impact: With a growing presence in office productivity tools, Google Vault is horizontally positioned to support industries on a global basis. Google Vault is often adopted as more of an add-on or an afterthought to other purchases. Google is focused on selling Vault to companies that use G Suite in regulated segments or are involved in regular litigation. The company is working on partnerships with third-party archive and discovery vendors for use cases and content types that fall out of its feature coverage.


STRENGTHS
  • Google Vault is an unobtrusive in-place archiving tool that is appropriate for Google content.
  • Google Vault search speed and precision are strong points for Google content types.
  • Google Vault has demonstrated the ability to support high-volume environments. Its largest customer has over 389,000 mailboxes.


CAUTIONS
  • Google currently trails the market for enterprise archiving, reflecting the product’s lack of strategic importance to the company at large.
  • Google Vault does not provide granular retention management.
  • Google Vault customers have indicated that communication and insight about product roadmap and futures are limited.


Micro Focus

Company Overview: Micro Focus is a global software company, based in Newbury, U.K.


Product Description: Since 2016, Micro Focus has acquired two EIA platforms: Digital Safe from Hewlett Packard Enterprise (HPE) and Retain Unified Archiving from GWAVA. Digital Safe is offered as a SaaS solution, while Retain is available on-premises or SaaS.


Market Impact: Retain has found success in the midmarket and public sector in particular, with most of its business in North America and EMEA. Digital Safe’s base has been large enterprises in global financial services, while supporting other regulated industries, such as life sciences and energy. Retain has support for communications such as email (Office 365, Exchange, Gmail, Notes, GroupWise), IM, mobile and social media. Digital Safe supports multiple content types, similar to Retain, while offering compliance supervision and file, voice and video archiving. Both products deliver litigation support tools for e-discovery. Retain is focused on the midmarket, and Digital Safe for large enterprises.


STRENGTHS
  • Both product sets support a wide array of content types, including public social media and instant messaging, with Retain also supporting mobile communication archiving.
  • E-discovery support is a strong point for both platforms, and Digital Safe has been tested in responding to governance events. The company is knowledgeable and experienced in responding to compliance and governance trends.
  • Micro Focus is well-positioned for global support, as both Retain and Digital Safe support geospecific and data sovereignty requirements, and the company has a strong dedicated global salesforce and channel partnerships in place.


CAUTIONS
  • Potential buyers will continue to sort through product overlap and capabilities between Digital Safe and Retain. Product roadmap and subsequent execution under new ownership remain uncertain.
  • As a premium-priced product serving complex requirements, Digital Safe is rated poorly by customers relative to competing offerings in terms of pricing and licensing options, and the cost and time to migrate from Digital Safe can be longer than expected.
  • Customers cite continued index performance and end-user email access frustrations for Retain.


Microsoft

Company Overview: Microsoft is a Redmond, Washington-based software company with offerings in data center and infrastructure, cloud computing, business productivity and collaboration, and business applications throughout globally distributed data centers.


Product Description: Microsoft’s archival capabilities are supported in traditional enterprise offerings, such as Exchange and SharePoint, as well as Microsoft’s cloud-based suite of services in Office 365 — including Exchange Online, SharePoint Online and Skype for Business. Microsoft Azure also provides an on-premises to SaaS archive appliance and cloud target for third-party archive solutions.


Market Impact: Microsoft’s products are integrated natively with other Microsoft compliance offerings for e-discovery use cases. Microsoft continues to build additional geographic support and expand content-type support for native ingestion of third-party content. While Microsoft has simplified the user experience and enhanced classification, it remains weak for newer content types, such as text and voice. Microsoft’s archiving features, while present, are not as robust compared to vendors in the market, and remain challenged in vertical markets such as financial services.


STRENGTHS
  • For current Office 365 enterprises, native archive brings architectural simplicity and ease of use for end-user archiving.
  • Microsoft offers easy setup and configuration for Office 365 archive, e-discovery and security features.
  • End-user archiving through drag-and-drop and right-click mouse button actions is intuitive and straightforward.


CAUTIONS
  • Search results are inconsistent, and complex searches may take a long time to complete or fail.
  • Customers cite mobile access and search of the archive for end users as areas of frustration.
  • Archiving for non-Microsoft content is cited as a weakness by customers, even when third-party solutions are used, due to all ingested being content stored and formatted as an email.


Mimecast

Company Overview: Based in London, with U.S. headquarters in Boston, Mimecast has data centers located in North America, Europe, Africa and Australia. Mimecast offers global support and sales for its archiving, security and business continuity products.


Product Description: Mimecast’s primary EIA offering is its Cloud Archive SaaS product, which provides support for e-discovery and compliance use cases, along with data protection and recovery.


Market Impact: Mimecast content support includes email, files, instant messaging and third-party applications. It continues to provide integrated security and archive features with aggressive SLAs and performance guarantees. Mimecast continues to provide stability and product features that support a wide range of customer use cases. It continues to provide product enhancements along with strong sales and services; however, it has been slower to adopt newer content types and features provided by its competition.


STRENGTHS
  • Many of Mimecast’s customers buy its integrated modules, including archiving, continuity and security for email.
  • Mimecast has an excellent track record of delivering stable product features, go-to-market strategies and customer support with expanded capabilities for third-party cloud applications.
  • The scale, administration and usability for multiple use cases have been highly rated by customers.


CAUTIONS
  • Although it is expanding its offerings, Mimecast needs to continue to offer vertical-specific capabilities and ramp up innovation to continue to grow as a leader in EIA.
  • Financial services organizations will find that supervisory functions and content support for voice and SMS are limited. They should discuss such requirements with Mimecast to determine capabilities before signing an agreement.
  • Export functionality and support for multiple export formats (PST, XML) for archived content have been cited by customers as weaknesses.


Proofpoint

Company Overview: Headquartered in Sunnyvale, California, Proofpoint is an enterprise security company with data centers located in North America, Europe and Asia.


Product Description: Proofpoint Information Archiving is a SaaS archiving platform that provides solutions for e-discovery and compliance supervision.


Market Impact: Proofpoint combines cybersecurity, threat detection and social media monitoring with archiving for many content types, including email, instant messaging and social media. Its product’s use cases place an emphasis on highly regulated verticals, such as financial services, public sector, healthcare and government (with FedRAMP certification). Proofpoint continues to innovate and integrate new archive product features; however, the security product takes precedence in the company’s overall goals and objectives, and customers are slow to adopt newer archive product features.


STRENGTHS
  • Proofpoint builds on the value of its security model for large enterprises, offering a complete, end-to-end set of capabilities for archive buyers concerned about security.
  • Proofpoint offers strong supervision and e-discovery capabilities with predictive coding.
  • Continued investment in file analysis, social media analytics and security products provide a well-rounded platform.


CAUTIONS
  • Proofpoint’s administrative interface is viewed as complex by customers, who cite directory integration and role-based control as weaknesses.
  • Pricing and licensing need to be simplified for additional features. Additionally, Proofpoint’s prices are higher than its competitors for add-ons.
  • There is limited mobile end-user support, and email support is primarily focused on Microsoft Exchange.


Smarsh

Company Overview: Smarsh, based in Portland, Oregon, is solely focused on enterprise information archiving. Most of its customers are located in the U.S.


Product Description: The Archiving Platform from Smarsh is SaaS-based, with support for email, IM, social media, web content, text messaging and voice. The company also provides compliance supervision capabilities.


Market Impact: Smarsh customers primarily come from the financial services sector, but the company has expanded its customer base to support a wide array of verticals. Support for EMEA and on-premises deployments are also emerging. Smarsh continues to add content types (text, voice) through acquisitions and development efforts, and has strengthened its partnerships (including cell carriers) to offer combined solutions. Product enhancements and roadmaps have been aggressive, and customer delivery has been consistent.


STRENGTHS
  • Smarsh supports a range of different company sizes, vertical industries and varied use cases with support for multiple content types.
  • Smarsh has good domain expertise in financial services and accompanying applications such as compliance supervision and e-discovery.
  • Smarsh is aggressive in responding to new market developments and supporting new product initiatives such as voice and mobile archiving.


CAUTIONS
  • E-discovery features, including data export and case management, are time-consuming processes when using the archiving platform.
  • Reporting on areas like user journaling and error reporting are inconsistent.
  • Access to archived data on mobile devices, such as searching for content, can be challenging.


Veritas Technologies

Company Overview: Veritas is based in Mountain View, California, with data centers in North America, Europe, Asia and Australia. In January 2016, Veritas officially split from Symantec Corporation and emerged as the independent company Veritas Technologies.


Product Description: Veritas offers Enterprise Vault, an EIA on-premises platform that is also offered as a managed cloud offering through partners. Enterprise Vault.cloud is also available as a SaaS offering.


Market Impact: Veritas provides support for e-discovery through its Discovery Accelerator, Discovery.cloud and Veritas eDiscovery Platform. Additionally, the company supports classification use cases across many content types, including email, instant messaging, social media and file, and compliance supervision with Enterprise Vault Compliance Accelerator and Veritas AdvisorMail. Its extensive product offerings cover many use cases for the enterprise, and the company has an aggressive roadmap. The multiple products that make up the EIA platform have been a challenge when competing with other SaaS solutions; however, Veritas is making strides to consolidate and enhance the experience across the product areas, including its SaaS offerings.


STRENGTHS
  • Veritas Enterprise Vault maintains a large on-premises base and continues to evolve with support for a variety of content types.
  • Veritas focuses on comprehensive content visibility, classification and helping clients derive business value from archived data.
  • The Veritas platform supports many content types and has a wide range of product features delivered through a strong partner ecosystem to solve enterprise information governance challenges.


CAUTIONS
  • Content support, UI experience and supported features between Enterprise Vault and Enterprise Vault.cloud are inconsistent.
  • Veritas eDiscovery Platform, Discovery Accelerator and Discovery.cloud currently remain independent e-discovery offerings.
  • Enterprise Vault.cloud has fallen behind other key SaaS competitors in terms of features and functionality.


ZL

Company Overview: Privately held ZL was founded in 1999. It is based in San Jose, California, and has a presence in Asia, primarily in Japan.


Product Description: ZL’s Unified Archive product provides content type support that includes email, instant messaging, social media and file.


Market Impact: Unified Archive is available for both on-premises or cloud-based delivery via a network of partner organizations. ZL provides support for e-discovery, compliance supervision and classification use cases. Its emphasis is on financial services and large enterprises that benefit from its customisation platform. ZL’s product enhancements and features are released frequently and are driven by customers. Its product innovation and roadmap are focused on the enterprise and cover a wide variety of use cases. ZL’s Unified Archive includes support for structured and unstructured content, and it continues to strengthen its analytics and value-based tools. However, most customers may need to customize the platform to achieve the projected value.


STRENGTHS
  • Unified Archive provides a scalable platform for information management that can support a wide variety of content from multiple sources.
  • ZL continues to increase product innovation with actionable file analysis, analytics, classification, integrated migration and architecture to improve scale.
  • ZL’s product support, customization and account management have received high praise from customers.


CAUTIONS
  • ZL’s EIA offering is complex and can be challenging to implement for SMB deployments.
  • Management, monitoring tools and reporting could be improved, including general product documentation.
  • ZL products are available directly from the vendor as SaaS solutions in the U.S., but international customers will need to rely on ZL’s partners for hosted offerings.


Source: Gartner (October 2017) – Click here to read the full report



Tags: Gartner Magic Quadrant

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