Support Services

We operate in a non-stop global business environment, 24 hours a day, 365 days a year. And to stay competitive - or to gain that crucial edge - so, more than likely, does your business (or components of it).

As a cloud solutions provider with customers around the world, Grove recognises the importance of providing comprehensive, pro-active technical after-sales support services, 24/7/365.

Our 'always-on' email and telephonic account management and support is delivered by a team of highly experienced and trained service engineers from our state-of-the-art GNOC (Global Network Operations Centre).

Grove offers a range of support packages tailored to every organisation’s needs, with premium support options including dedicated technical account managers, priority response and escalation and SLA credit. We can also arrange ongoing training and on-site support to ensure you stay on top of new or changed features and configurations.

More importantly, our customers get complete peace of mind without the need to invest in keeping their administrators ahead of the game.

Is it any wonder Grove boasts a year-on-year customer retention rate of 98%? For more information about Grove's support services, please contact a business development manager.