Find out more about how Grove has grown into a leading global Software-as-a-Service (SaaS) solutions specialist, servicing companies of all sizes on every continent from 10 users to 100,000 users including SME's and major corporations, Charities, NGO's etc.

Support, Feedback & Apps Market place

With Support that is unrivaled it is no wonder that our Clients stay with Grove and continue to compliment us. Below are some extracts from client emails, Support feedback forms and from the Apps Marketplace.

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If you would like to write a review on the Google apps marketplace please Click Here

If you would like to provide support feedback Please Click Here

 

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Date 18 August 2010
Support feedback
Very Satisfied
Additional comments : Donovan answered as much as he could initially, then said that he would investigate and let me know specific details if I sent in the enquiry by email. He did this promptly and answered my query fully, and for an 'added extra', included the Grove Postini Best Practices Guide. 

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Date 3 August 2010
Support feedback
Very Satisfied
Additional comments : Nice and quick, thxs

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Date 2 August 2010
Support feedback
Satisfied
Additional comments : Dear All, Thanks for your big help for all my problem. Best Regards, Buntha

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Date 25 July 2010
Support feedback
Very Satisfied
Additional comments : The issue which I asked was not directly related to Postini, however, I have received timely and comprehensive replies. Your responses are one of the best responses which I have received.

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 Date 9 July 2010
Support feedback
Very Satisfied
Additional comments : Excellent! Adrian has always been of tremendous support. Thanks once again Adrian

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Date 8 July 2010
Support feedback
Very Satisfied
Additional comments : Excellent!

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Date 8 July 2010
Support feedback
Very Satisfied
Additional comments : This case was handled superbly I got clear and concise instructions on how to rectify the problem we had.

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Date 8 June 2010
Support feedback
Very Satisfied
Additional comments : Great and prompt service as always.. Thanks Russ

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21 May 2010
Support feedback
Satisfied to Very Satisfied
Additional comments: Support was again a pleasure to deal with.

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14 May 2010
Support feedback
Satisfied to Very satisfied
Additional comments : No complains at all

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14 May 2010
Support feedback
Satisfied to Very satisfied
Additional comments: As always, another call closed with a satisfied client.
Keep up the good work.

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13 May 2010
Support feedback
Satisfied to very Satisfied
Additional comments: Case handled exceptionally well. Grove Support have always exceeded expectations.

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Email dated May 10
...I would like to say a big thank you to you and your support team, the service we get from you guys is by far the best of any of our vendors, if all my vendors were like you it would may life so easy!!
Please pass on my gratitude to the support team and keep up the good work......
Grove Support Feedback

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7 May 2010
Support feedback
Satisfied to Very Satisfied
Additional Comments: as always cant ask for anything better, you are always 100% spot on and glad we came across to you.

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10 March 2010
Support feedback
Satisfied to very Satisfied
Additional comments: Support was very helpful even though the problem wasn't directly Postini-related.

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1 March 2010
Support feedback
Satisfied to Very Satisfied
Additional Comments: It's always good to deal with the Grove Team, always professional and helpful. You guys should consider buying out the telecommunications companies.

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15 January 2010
Support feedback
Satisfied to very satisfied
Additional Comments: Another perfectly executed case. Quick resolution, politeness and ease of use. Cheers.

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13 January 2010
Support feedback
Satisfied to Completely Satisfied
Additional comments: The case was handled with utmost professionalism and in a timely fashion

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Email Dated 10 January 2010
Keep up with the good work, and keep on making clients happy with your stupendous support.
You guys rock.

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Email Dated 10 January 2010
Thank you so much for the backup !....
10/10 for your services as always

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26 November 2009
Support feedback:Satisfied to Very Satisfied
Additional Comments : Your Pro!

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13 November 2009
Support feedback:Satisfied to Very satisfied
Additional Comments: Excellent
5 star(s)
Excellent Spam/Virus Filtering solution - Toyota Tanzania Ltd
by Abdulaziz Raudha

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Apps Marketplace: July 02, 2009

From the day we signed up our first agreement with POSTINI through Grove IS, the SPAM an VIRUS issues on email with our customers were history. Great support and attention from Grove Team!, we are recommending this solutions to more and more customers. Click here to see the full listing
4 star(s)
Easy & Less worry
by Ideal Tape

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Apps Marketplace: June 29, 2009
We had a difficult moment with Spam/Virus solution on our Company Mail Server. I received a call from one of Grove staff don't know how she got my contact. She influenced me allot about this solution and assured about the reliability and efficient. I just tried so blindly and found worth millions times. The solution is absolute phenomenal.
Actually, it is the best solution for Virus/Spam filtering compare to many solution provided on the market.
Thank you Grove/Postini you are the Great!! Click here to see the full listing
5 star(s)
Perfect email security solution for BIKO and our best customers
by virgilio echauri

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Apps Marketplace: June 29, 2009
Overall very satisfied.
Don't have to worry about updates, and when there is maintenance or our Internet line goes down, the mail is spooled, fantastic!
The only thing is that there is pop3 authentication but no "secured pop3 authentication (SPOP3)" which would allow our users to use the same password from work for the message centre.
Grove group has proved to be helpful and concerned for every question we have, great! Click here to see the full listing
5 star(s)
A Great Supplier
by dozzle

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Apps Marketplace: June 25, 2009
With a streamlined IT team we always look to cloud-based solutions which enable us to focus time on other IT critical issues. The Grove Group provided that ideal opportunity, the return on investment was obvious. Not only does the Postini on-demand service release IT resources but, critically, it delivers a far higher quality anti-spam and email security solution. The after sales service and support has been first class, definitely a FIVE STAR Rating Click here to see the full listing
5 star(s)
Fantastic
by Nicholas Hatch

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Apps Marketplace: June 25, 2009
I found Grove via the Google Marketplace and have been extremely satisfied with the product and service they have supplied to us. As a company, we were very specific about what we needed to accomplish and Grove was flexible and created a custom solution to meet both our operational and pricing needs. If you have needs for email branding or automated signature systems, this is a great option.Click here to see the full listing
5 star(s)
by Sean O'Farrell

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Apps Marketplace: June 24, 2009
Netforce are a Managed Services company in Dublin, Ireland and Grove have helped us extend our managed services portfolio with their excellent sales & support of Google products. Google Message Security is our number one choice of email security for all of our customers and it quite simply works and requires very little maintenance and all customers are happy. Google message security insures the health of our customers email servers as all inbound and outbound mail are guaranteed malware ,spyware, phising and virus free. We can also configure complicated compliance policies within minutes. Click here to see the full listing