Grove - Leading SaaS Solutions Provider specialising in Security, Compliance, Collaboration and Continuity - Consulting and Support
Consulting and Support

Enterprise Services and Support

Activation Services

Our “GoLive” and “GoLiveExtra” services are designed to activate your service quickly, implement best practices, and maximize your investment value

GoLive activation specialists guide you through the process of configuring our solutions so that they suit the security, access and wider policies for your organization—from individual users to departments—to meet your enterprise business needs and technical requirements.

Your organization can realize the full benefits of our solution in a matter of days. With our GoLive services, you gain immediate protection, improved productivity, and reduced IT support load for your staff.

Professional Services and Consulting

GroveIS offers a wide variety of professional services, from assisting global enterprises in designing messaging management strategies to customized integration with enterprise systems.

Our experts provide consulting and development to deploy end-to-end, sustainable solutions that meet your requirements and technical objectives. Professional services also help you to leverage our solutions as a business productivity tool through customized reporting, configuration, and training.

Support Programs

Global clients can confidently rely on Customer Care's highly responsive, expert staff and technical resources to help maintain and optimize your services. Regional support sites ensure that questions are answered and issues are resolved without delay, regardless of time or location.

Key highlights of our customer-centric approach to support:

  • 97% customer satisfaction rate
  • 24/7 emergency phone support
  • Fast response time—support calls are typically answered within 30 seconds, and 75% of cases are resolved in one call
  • 99.999% service availability, backed by the Service Level Agreement
A range of customer support programs and options lets you select the right mix of services for specific business needs and requirements.
 

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