Post Deployment Support
In general, cloud applications require significantly less effort to maintain due to the lack of hardware and infrastructure software. However, there may be times when your need a bit of help with certain administrative tasks.
Support at Grove is 24/7/365 and is provided through our dedicated Global Network Operation Centre (GNOC). Your business operates in a non-stop global environment, 24 hours a day, 365 days a year - to support your business, so do we.
Grove 24/7/365 Account Management and Support is:
- Skilled: Delivered by a team of highly experienced and trained service engineers from our state-of-the-art GNOC
- Dedicated: 75% of level 1 (critical business impact) calls during business hours will be responded to within 1 minute
- Easy to use: Support tickets telephonically or via email
- Behind-the-scenes: Automatic product upgrades and maintenance updates of the services at no additional charge
- Highly regarded: 88% of customers who receive Support from Grove would happily refer us
Grove Support Packages
We offer a range of support packages tailored to every organisation with premium support options including dedicated Technical Account Managers, priority response and escalation and SLA credit. We can also arrange ongoing training and on-site support to ensure you stay on top of new or changed features and configurations.
More importantly, our customers get complete peace of mind without the need to invest in keeping their administrators ahead of the game.
This coupled with an update SLA of 99.9% you can rest assured that you’re covered and can focus on your core business drivers.
Raise a support ticket
Contact our Support Team directly either telephonically or through email to raise support ticket.
Contact us if you'd like to find out more about our 24/7/365 Global Support.