For more information on Support or if you are trying to contact us, please use the telephone numbers below:
London: +44 870 224 0424 Cape Town: +27 21 100 3774 Johannesburg: +27 11 568 9825 San Francisco: +1 415 795 7699
We operate in a non-stop global business environment, 24 hours a day, 365 days a year. Grove offers a range of support packages tailored to every organisation with premium support options including dedicated Technical Success Managers, priority responses for premium customers, customized escalations and clear SLA penalties . We can also arrange ongoing training and on-site support to ensure you stay on top of new or changed features and configurations.
A Grove Technical Success Manager is a designated senior technical resource who works collaboratively with your IT organization as well as other departments, if need be, to help you achieve optimal performance and growth, usage and understanding of the powerful solutions your business has deployed.
Our Technical Success Managers are dedicated to helping you maximize your investment in the Business Solutions, your business has deployed. Our Technical Success Managers provide proactive advice and guidance to help you identify and address potential problems before they occur, as well as provide reports on a monthly basis on usage and opportunities, within your organisation.