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The Takealot Delivery Team (formerly Mr D Courier) is a specialist in last-mile business to consumer deliveries, delivering packages for all Takealot Group companies including Mr D Food (formerly Mr Delivery). As the leading last mile customer delivery service in South Africa, the Takealot Delivery Team has 49 branches nationwide and over 900 drivers. With a focus on cutting-edge technology, the Takealot Delivery Team offers an uncompromising level of service to both customers and suppliers.

Service Offering: Custom App

The Challenge

For the Takealot Delivery Team, their success hinges on the ability to offer superior customer service extending from customers visiting their website – processing an online order, up until the moment that the package is delivered. At the time of this case study, the challenge for the Takealot Delivery Team was that they lost sight of the parcel once it left the depot with the Mr Delivery driver. As a result, they were unable to confirm the status of the delivery.

The Solution

To manage the transparency and control of their parcels from the moment it left their warehouses to the point of customer delivery, Grove developed the first version of Takealot Delivery Team’s mobile App as well as a bi-directional integration layer between the mobile application and Mr D’s courier express system.

The Result

The solution enabled the Takealot Delivery Team to implement a simple, yet robust delivery process to increase their delivery efficiency. The App also generates business-critical data for route optimisation.

Contact Grove today to see what we can do for you and your business:
+27 21 040 3140

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