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The Taylor Smith Group is a Mauritius-based diversified private equity group with interests in manufacturing, logistics, retail, and marine services. With over 800 employees and 16 businesses in its stable, the IT department is responsible for the infrastructure of the entire group, including support and maintenance.

“We specifically wanted a third-party solution that could not only provide additional security on top of the Microsoft product but also provide an external view of what was happening in the threat landscape”

– Denis Mourghen IT Manager at Taylor Smith Group

The Challenge

Part of the Taylor Smith Group centralised IT service offering includes providing email access for group companies–each of which has its own domain name. As many of these companies depend on email to run their operations they decided to switch from a traditional in-house email server to Microsoft Office 365 because managing the in-house email server was a challenge and moving to the Cloud made sense. While everything appeared to work well initially they soon noticed a gradual increase in spam and the number of phishing attempts being delivered via email.


This became cumbersome on the IT department because, each time a query came in, they had to find the logs, fix the problem [by blocking it], and provide feedback to the users about what happened, why it happened, and how to prevent it from happening again.


During this time, one of their directors also fell victim to an impersonation attack. With his entire database receiving a fraudulent email from his account, they realised the need for a more robust email security solution to protect their reputation.

The Solution

The business’s main requirements were for a third-party solution independent of Microsoft that was easy to use, easy to deploy, and cost-effective. The group investigated three solutions and eventually chose Mimecast, based on the proposal presented by Grove. Grove demonstrated exactly how the solution filtered and protected emails and introduced additional features that Taylor Smith may one day want to deploy.


The Taylor Smith Group signed up for Mimecast S1 services for 350 users, including Grove 24/7 support and Mimecast’s full deployment services, for a three-year term.


Because of the complicated group infrastructure, it was crucial that the technical team was able to answer any questions, that they could configure the system and policies according to the needs of each business unit, that they could explain how the tenant was structured, and that there was an experienced team on the ground that could plan and execute a smooth implementation with minimal downtime. Throughout the implementation which took place after hours, the Mimecast team maintained a sense of humour, and Grove handled any issues quickly, still check in regularly, and keep us updated with the latest security reports.

The Result

Since implementing Mimecast in June 2018 phishing and impersonation attacks are no longer a concern for the Taylor Smith Group.


“It’s one IT system that we don’t pay attention to because we know that it’s being taken care of behind the scenes. We don’t have to worry about upgrades or updates because the solution adapts to the evolving threat landscape. That takes a lot of pressure off the IT department because we can now focus on more value-adding business functions. We just let the solution work and review the reports to make sure we’re also up to date with the trends in cyber threats.”


Benefits:

  • A third-party solution independent
  • of Microsoft that is easy to use, easy to deploy, and cost-effective
  • Don’t have to worry about upgrades or updates because the solution adapts to the evolving threat landscape. This takes a lot of pressure off the IT department because they can now focus on more value-adding business functions.
  • Reports have been useful in justifying the business’s investment in Mimecast because they outline the number of attacks and the different types of phishing and malware that were blocked.
  • Built-in awareness functionality automatically explains to users why they didn’t get an email or why they can’t open an attachment


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