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Enterprise Management Tools

Grove works with the leading Google accredited enterprise management tools that further allow for Cloud Computing benefits that help solve workflows, documents management, unified communications, Cloud security, CRM requirements and social collaboration tools within your business.

timetoreply™

timetoreply™ is a cloud-based application which works with your existing email client, to provide you with accurate reporting on your business’s incoming and outgoing email. While being compatible with any email client your team will be able to measure how quickly team and individual staff members reply, and customers respond. timetoreply™ is armoured with lots of features to improve your email response time:

timetoreply™

Improve your email response time with timetoreply™

Measure Reply Times

Know exactly how long your sales agents take to respond to inquiries with our sophisticated email response time software.

Measure Individual Mailboxes

Measure ALL new incoming emails for an individual email account (e.g. alex@yourcompany.com).

Measure Group Mailboxes

Measure a group email address where the inquiries are sent to your sales agents such as sales@yourcompany.com.

Measure Web Forms

Use our filters to monitor response time to inquiries via your web forms.

Reports

View analytics such as reply time, time to open, customer opens, customer replies, sales agent leaderboards.

Email logs

View your raw email logs and search by subject line, TO, FROM, CC or filter by conversations

Leaderboards

Incentivise your staff and create competition in your office with our real-time leaderboards

Powerful Report Filtering

Know exactly how long you take to respond to customer A vs customer B using our powerful report filtering.

SLA Measurement

Need to measure a reply time for SLA purposes? Our software measures all incoming and outgoing mails for reply times.

How can timetoreply™ work for your business? Sign-up for a 14-day trial today!

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